remote-suppor

Remote Support

 

Our services are priced with simplicity in mind. We charge a flat rate no matter how long the repair takes, so you know exactly how much you are paying up front, with no hidden costs or fees to pay afterwards. Remote Support eliminates the hassle of carting your computer to us. Our certified technicians connect to your computer using 128-bit end-to-end data encrypted software to resolve your issues right in front of your eyes.

Our services are always guaranteed: If we can't fix it, you don't pay!

Choose between our Quick Fix to resolve a specific problem for $55.00 or Full Service for only $150.00.

Remote Support Services

Here are a few common problems we can fix remotely. Our remote desktop support is affordable and can be performed at a convenient time for you during our normal business hours, allowing us to repair some of the following issues:

Rebooting, Crashing, Freezing or Slow Computers
Blue Screens Of Death (BSOD) and Error Codes
Browser Hijacks, Phishing Scams, Key Loggers and Pop Up Adverts
Virus Removal, Trojans, Back-door Infections, Spyware, Adware, Malware and Rootkit Infections
Slow Computer or Startup Issues
Windows Optimization
Error Messages
Printer Problems
Boot Problems
Software Installation
Email Problems
Driver and Software Updates/Patches
Removal of Unused Software/Files
Virus and Anti-spyware Software Installation

How does it work?

Chose Package

Choose between an Quick Fix to resolve a specific problem or our Full Service Package.

Download Software

Download the secure remote desktop software to your desktop (Click here for PC or here for Mac)

Contact Us

Contact us via telephone or email us at service@dt.computer to arrange a remote support session. Our telephone number is (567) 301-3710

Assessment

A tech will inspect your problem and decide whether a remote repair session will solve it. If we can help, you will be redirected to the next step.

Relax

Sit back and relax! Your computer will be repaired while you go about your daily business.

What Remote Support can not do:

Fix Bad/Failing hardware.
Fix Internet connection issues.
Replace Parts.
Reset forgotten passwords.
Factory reset or Clean reinstall of the OS.
Network Setup

However...

If it is determined that your issues cannot be fixed over a Full Service remote repair session, you may bring your device into our physical location at no extra cost beyond parts.

Advantages of Remote Support

Encrypted - Our software is protected with 128-bit end-to-end data encryption. It is just as secure as if the we were sitting in front of your computer.
Good Value for the Money - Our remote desktop support service is charged at a flat rate, meaning you know exactly how much you are paying.
Convenient - Remote support means there's no waiting around for a home visit. It also means you don't have to disconnect the machine and carry it to a shop.
Instant Support - Remote desktop support allows us to repair your computer in a matter of hours.
No-Fix-No-Fee - If we can't fix your computer remotely, then a full refund will be issued.
30 Day Warranty - If the same problem occurs within 30 days, the Tech will fix the issue free of charge or issue you with a full refund.


We treat your computer like our own. By following a comprehensive checklist we are able to provide consistent results and ensure nothing gets missed.